Received an "impolite" call from a customer from the infamous state, complaining that I didn't tell him that he has to pay separate attestation fees if her daughter sign the docs in another legal firm (in his own state of course). He was furious because if he knew he had to pay RM200+ just for attestation he could have flown over to KK to sign. I tried to recall his memory by telling him that on the day he met me, he tried to get discount off the legal fees saying that her daughter is not signing in front of me and that I should deduct the attestation fee from the legal fee and I explained to him that can't be done because our legal fee is for the loan documentation and in fact we did not charge extra for attestation so if his daughter sign elsewhere separate attestation is payable. He still denies ever heard me say anything about that... and then he said "I don't know what you mean by attestation"... Okay... (keeping my cool with lots of effort) "Mr L, maybe I was not clear then and I apologise for that, maybe I can deduct RM50 of my miscellaneous charges in our Bill, would that be okay for you?" Then only he replied with a grunt "Like that OKAY LAH"... SIGH!
I could have been mean to him:
“If you go to a restaurant and eat would you not expect to be paying after the meal?”
“When you were at the firm in your state, didn’t you ask if you need to pay before you sign?”
“You were asking for the attestation fee to be discounted off our legal fee, that shows you understand you need to pay extra attestation fee in Sarawak, right?”